The Siebel CRM Integration Pack for Oracle Order Management combines Siebel CRM’s
campaign-to-order product set with Oracle E-Business Suite’s robust order management,
fulfillment and financials capabilities giving you a single-view of your opportunity-to-cash business process.
Siebel CRM Integration Pack for Oracle Order Management supports the Order to Cash business
process as outlined in the following diagram:
Order To Cash Business Process
Key benefits include:
• Provides a complete campaign-to-cash business process.
• Reduced implementation costs with OOTB maps and business processes.
• Enhanced customer visibility with status updates to Siebel from Oracle eBS.
• Increased efficiency for goods and services lifecycle management with support for
different order types including RMAs.
• Decreases time to market for new products.
• Ensure consistent product and pricing definitions with product synchronization
Value Proposition for Siebel CRM Integration Pack for Oracle Order Management 2.4.
• Enhanced cross/up selling with best of breed Siebel Order Capture.
• Increase fulfillment and manufacturing efficiency with best of breed Oracle
• Enables Faster time to revenue.
• Reduced order errors through elimination of manual front to back office
transformation.
• Faster order processing with call-outs to eBS ATP, Shipping, Payments, Credit Check.
• Provides a complete campaign-to-cash business process.
• Reduced implementation costs with OOTB maps and business processes.
• Enhanced customer visibility with status updates to Siebel from Oracle eBS.
• Increased efficiency for goods and services lifecycle management with support for
different order types including RMAs.
• Decreases time to market for new products.
• Ensure consistent product and pricing definitions with product synchronization
Value Proposition for Siebel CRM Integration Pack for Oracle Order Management 2.4.
• Enhanced cross/up selling with best of breed Siebel Order Capture.
• Increase fulfillment and manufacturing efficiency with best of breed Oracle
• Enables Faster time to revenue.
• Reduced order errors through elimination of manual front to back office
transformation.
• Faster order processing with call-outs to eBS ATP, Shipping, Payments, Credit Check.
Siebel CRM Integration Pack for Oracle Order Management supports the following functional
flows:
• Customer Initial Load, Update, and Transactional Synch
• Product Initial Load and Update Synch
• Asset Initial Load and Transactional Synch
• Price List Initial Load and Update Load
• Quotes/Orders Transactional Synch
• Check ATP
• Get Shipping Cost
• Perform Credit Check
• Authorize Payment
• Configurator
• RMA
Siebel CRM Integration Pack for Oracle Order Management provides the following integration
points:
• Create Customer
• Update Customer
• Merge Customer
• Create Simple Product
• Update Simple Product
• Create Product Hierarchy
• Configure Product
• Create Order
• Update Order Status
• Create Price List
• Update Price List
• Create Asset
• Update Asset
• ATP Check
• Credit Check
• Payment Authorization
• Calculate Shipping Charge
• Load Customers (initial)
• Load Products (initial)
• Load Assets (initial)
• Load Pricelists (initial)
